Have a question about a Power BI template, need a custom report built, or want to talk style guides and branding? We’d love to hear from you. PowerBI.app is run by a small, dedicated team of Power BI specialists, and a real person reads every message that comes in.

Email us

The fastest way to reach us is by email. Drop us a line at contact@powerbi.app and we’ll get back to you as soon as we can — typically within one business day (Monday to Friday).

To help us point you to the right person and respond faster, please include:

• A clear subject line (e.g. “Template question”, “Custom visual enquiry”, “Subscription support”).
• The product, template, or article you’re referring to, if relevant.
• Your Power BI Desktop version or Service tenant region, for technical issues.
• Any screenshots or sample files that illustrate the problem.

What we can help with

Templates & style guides

Questions about our .pbit / .pbix report templates or design and branding style guides — including licensing, compatibility, customisation, and pre-purchase advice on which template best fits your scenario.

How-tos & tutorials

Feedback on a paid tutorial or walkthrough, requests for a topic you’d like us to cover, or help following along with one of our guides.

Custom visualisations

Commission a bespoke Power BI custom visual, or ask about adapting one of our existing visuals to your data and brand. Tell us a little about your dataset and the interaction you have in mind and we’ll scope it with you.

Subscriptions & Power BI agents

Help with a recurring service or Power BI agent subscription — billing, upgrades, cancellations, and onboarding. Existing subscribers should email from the address associated with their account so we can verify it quickly.

Partnerships, affiliates & press

Interested in partnering, an affiliate arrangement, sponsored content, or a media enquiry? Email us with “Partnership” in the subject line and a few details about what you have in mind.

Support & refunds

Already bought something and need a hand? Include your order number and the email used at checkout, and we’ll sort it out. For refund requests, please review our refund policy first and reference the order in your message.

Response times

• General & sales enquiries: within 1 business day.
• Technical support for purchased products: 1–2 business days.
• Custom work & partnerships: 2–3 business days, as these often need a more detailed reply.

We’re based in a single time zone and operate Monday to Friday, so messages sent over the weekend or on public holidays will be answered on the next working day. Thanks for your patience — we read everything and we genuinely appreciate you reaching out.

Prefer not to email? Keep an eye on our blog for the latest Power BI tips and updates, where you can also leave a comment on any post.